Return & Refund Policy

At GiftsLo, every product is specially customised just for you, which makes it unique and personal. We take great care in packaging and quality checks. However, in rare cases, if something goes wrong, our return and refund policy below will apply.

Eligibility for Return or Refund

We offer return or refund only in the following cases:

The product is damaged during transit, or
The product has missing items or parts

Important: Opening video of the package is mandatory to be eligible for any return or refund.

Mandatory Opening Video Requirement

To process your request, you must provide a clear, unedited opening video that meets the following conditions:

The video must start before opening the package
The shipping label should be clearly visible
The entire unboxing process should be recorded in one continuous video
Damage or missing item should be clearly visible in the video

Claims without an opening video will not be accepted under any circumstances.

Non-Returnable & Non-Refundable Items

Since our products are customised and made to order, we do not accept returns or refunds for:

Change of mind
Incorrect details shared by the customer (name, photo, date, text, etc.)
Minor color variations due to screen or lighting differences
Delays caused by courier partners

How to Raise a Return or Refund Request

If your order qualifies, please follow these steps:

Contact us within 24 hours of delivery
Share your Order ID
Attach the mandatory opening video
Share clear photos

Email: logifts14@gmail.com
Contact Number: 7771000255

Refund Process

Once your claim is verified, we will initiate a replacement or refund as applicable
Refunds (if approved) will be processed within 3–4 working days
Refunds will be credited to the original payment method

Final Decision

GiftsLo reserves the right to approve or reject any return or refund request after reviewing the opening video and claim details.

Thank you for choosing GiftsLo – where every gift is crafted with care